PRIVACY POLICY

​At Grass Gains, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, and store your data when you visit our website or interact with us.

 

1. Who We Are

We are Grass Gains Ltd (“Grass Gains”, “we”, “our”, or “us”). This privacy policy applies to personal data collected through our website: www.grassgains.co.uk.

If you have any questions about this policy or how we use your data, you can contact us at:

Email: sales@grassgains.co.uk

Registered Address: Unit 4 Sanders Lodge, Wellingborough Road, Rushden, NN10 6BQ

Phone: 01933 825778

 

2. What Information We Collect

We collect and process the following types of personal data:

- Identity & Contact Information: name, email address, phone number, billing and shipping address

- Order Details: products purchased, order history

- Payment Information: card/payment details (handled securely by third-party payment providers)

- Website Usage: IP address, browser type, device, pages visited (via cookies and analytics tools)

 

3. How We Use Your Information

We use your data to:

- Process and deliver your orders

- Communicate with you about orders, updates, or customer support

- Send marketing emails (only if you opt-in)

- Improve our website and user experience

- Prevent fraud and ensure site security

 

4. Marketing

If you have opted in to receive marketing from us, we may send you emails about new products, special offers, or helpful lawn care content. You can opt out at any time by clicking the "unsubscribe" link in any email or by contacting us.

 

5. Who We Share Your Data With

We do not sell your personal data. We may share your data with:

- Payment service providers (e.g. Stripe, PayPal)

- Delivery partners (e.g. Evri, UPS)

- Email and marketing platforms (e.g. Wix)

- Analytics providers (e.g. Google Analytics)

 

All partners only process your data in line with our instructions and UK data protection laws.

 

6. Your Rights

Under UK GDPR, you have the right to:

- Access the personal data we hold about you

- Correct inaccuracies in your data

- Request deletion of your data

- Object to or restrict certain data processing

- Withdraw consent at any time

To exercise any of these rights, please contact us at help@grassgains.co.uk

 

7. How Long We Keep Your Data

We keep your data only as long as necessary for the purposes set out in this policy, including to meet legal, accounting, or reporting requirements.

 

8. Cookies

Our website uses cookies to enhance your browsing experience and collect anonymous analytics data. For more information, see our Cookie Policy

 

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

 

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website with the effective date noted at the top.