WEBSITE TERMS OF USE
These Website Terms of Use govern your access to and use of the Grass Gains Ltd website (www.grassgains.co.uk), whether as a guest or a registered user. By accessing this website and/or placing an order, you agree to comply with and be bound by these terms, our Terms and Conditions of Sale, Privacy Policy, Cookie Policy, and any other policies we refer to herein.
1. About Us
This website is operated by Grass Gains Ltd. If you have any questions or concerns, please contact us at:
Email: sales@grassgains.co.uk
Registered Address: Unit 4 Sanders Lodge, Wellingborough Road, Rushden, NN10 6BQ
Phone: 01933 825778
2. Use of the Website
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use of the site. You must not misuse our website by knowingly introducing viruses, trojans, or other malicious or technologically harmful material.
3. Product Information
We strive to ensure that all product descriptions and images on our website are accurate. However, slight variations in packaging or appearance may occur. All product prices are inclusive of VAT where applicable or unless otherwise stated.
4. Order Acceptance
Orders placed via our website are subject to acceptance and availability. A contract will not exist between you and Grass Gains until we have confirmed your order by email.
5. Shipping Policy
We aim to dispatch all orders promptly. Standard UK delivery is typically within 3–5 working days. Express delivery options may be available at checkout. Shipping charges are clearly displayed during the order process. Please note that delivery times may be extended during busy periods or due to factors beyond our control.
6. Returns & Refunds
If you are a consumer, you have the right to cancel your order within 14 days of receipt. You must notify us in writing and return the item in its original, unused condition within 14 days of cancellation. Return shipping is the responsibility of the customer unless the item is faulty or not as described.
To return a product, please contact us at help@grassgains.co.uk for instructions. We reserve the right to refuse a refund if the returned goods are not in resalable condition. Refunds will be processed to the original payment method within 14 days of receipt of returned goods.
7. Intellectual Property
All content on this website, including text, images, logos, and product names, is the property of Grass Gains Ltd or its licensors and is protected by copyright laws. You may not copy, reproduce, or use any part of this website for commercial purposes without our prior written consent.
8. Limitation of Liability
We shall not be liable for any loss or damage caused by viruses or other harmful material that may infect your computer due to your use of our website. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence or for fraud.
9. Links to Other Websites
Our site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.
10. Changes to These Terms
We may update these Terms of Use from time to time. The latest version will always be available on our website with the updated date shown at the top.
11. Governing Law
These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the English courts.